Orders are shipped throughout (Greece), via ACS courier
1) (Greece) Orders are shipped to all Towns in Greece.
2) Shipping orders for Greece and are shipped the same day if the order has been placed until (14:00 noon) after 14:00 the shipment is shipped the next day (working day).
3) (Delivery Time). All orders are delivered within 7 working days (at your door) in most Cities of Greece (Land Greece) except Islands and Border areas where it takes up to 10 days.
4) (Offers). In times of offers, please for your understanding giving us a margin for your service!
5) The shipping cost is 0 € per order and cash on delivery is free.
Orders are shipped to (Cyprus), also via ACS Courier
1) (Cyprus) Orders are shipped to all cities in Cyprus.
2) The shipment of orders for Cyprus and are sent on the same day if the order has been placed until (14:00 noon) after 14:00 the shipment is sent the next day (working day).
3) (Delivery Time). All orders are delivered within 7-10 working days (at your door)
4) The shipping cost is € 12 per order and cash on delivery is free. For orders over 70 € shipping is free.
* All orders to Cyprus depart from ACS every Wednesday for this reason the delivery time is 7-10 working days.
**We are not service international shipping at this time
Pay on delivery.
Simple and fast. You have the opportunity to order the products you want and pay when the courier comes to your door and delivers your Order. COD is available free of charge.
IMPORTANT (From 01.01.2017) basis (law. 4446/2016) no orders are sent using cash on delivery in amounts over (€ 500.00). For amounts over € 500.00 it must be done by bank deposit
* COD is also valid for Cyprus
Deposit in our company account.
You can deposit the amount of your purchases in one of the following accounts of our company.
To make a deposit you will need to fill in the note field (in which you will write a bank deposit) in your shopping cart and send us the proof of payment by email to email@example.com
In the bank deposit as a reason you put your order number and your name / surname
National Bank: GR88 0110 1260 0000 1260 0220 391
Piraeus Bank: GR02 0171 7430 0067 4314 3341 814
PAYPALL. (Option Not Available at Present)
If you have a Paypal account and wish to pay the final amount through this process you can select "Paypal payment" and go to the Paypal website to complete the process. There is no extra charge from us if you choose this payment method.
You can pay with your debit or credit card and with a prepaid card of Visa, MasterCard, Maestro, American Express during the purchase process through our site. Transaction security is SSL
Orders can be canceled from the time they are received electronically and as long as they are still being processed and he has already received confirmation in his email. After this period, the customer, if he receives an email completing his order, or by phone from the company Crude for confirmation, can not withdraw. That is, the order can be canceled while it is still in the warehouse of our company. After sending the order is at its destination and can not be canceled.
Return & Replacement from incorrect orders. (charged by Crude)
Return of products charged by Crude can be made in all cases in which the order is executed incorrectly, ie in case of delivery of an item other than the one ordered by type or quantity. In this case, the customer must request a refund, within (5) calendar days of delivery to the customer, after consultation with Crude. Products must be returned in the condition received by the customer.
In case they are not returned, at the time agreed upon after consultation with Crude, then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. The return of the products charged by Crude will be done in the same way that the product was received by the customer.
In case the products are returned damaged
or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim against the customer
Returns of products that are considered defective, (charged by Crude)
In case a product is considered defective upon delivery, its return will be charged by our COMPANY. In this case, the product should be preceded (photographed) and sent to firstname.lastname@example.org The return of the defective product can be done by the customer himself by sending it and the Crude will be charged with the costs of receipt, after consultation of the customer himself with the staff of the Online Store. The return of the products, which are considered defective upon delivery will be accepted within (5) calendar days from the delivery to the customer. At the same time, the product must not have been installed or damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging . In this case and provided that they have been previously received and checked by Crude, the replacement product can be sent back to the customer free of charge.
In case they are not returned, at the time agreed upon after consultation with Crude, then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging.
Returns & Product Changes (at the customer's expense).
Return or change of products is at the expense of the customer and can be made in cases where the customer for any reason, other than the above 2, made a mistake in the purchase, of the product or the size of e.g. (in shoes or clothes) if the expiration of ten (10) calendar days from the date of delivery and receipt of the sold products has not expired (Except the products on offer / discount). The return of the products can be done by sending them, the customer will be charged with the shipping costs, after consultation with the Crude staff. In both cases mentioned above, the product must be in excellent condition together with all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In this case no refund, but the customer can change the product or make a new purchase.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.
The return of the item is accepted, only if the buyer has first paid any amount charged to the company for sending the item to him and the cost of returning the item.
* Underwear and socks are not returned for hygiene reasons (unless they are defective)
For any question fell free to contact with us any time